> ## Documentation Index
> Fetch the complete documentation index at: https://hotpotato.arrowtan.cc/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Where to get help and what to include in a report.

Hit a wall the [FAQ](/help/faq) did not cover? Here is how to get help fast.

## Before you report

A few checks clear up most issues on their own.

<Steps>
  <Step title="Update to the latest build">
    Many fixes land between versions. Make sure you are on the current HotPotato jar before anything else.
  </Step>

  <Step title="Run the arena check">
    `/hotpotato arena save <arena>` lists anything missing from a setup, such as a spawn or a bounds corner.
  </Step>

  <Step title="Reload and re-test">
    Run `/hotpotato reload` after any config change, then try to reproduce the problem.
  </Step>

  <Step title="Check the server log">
    Look for a HotPotato line or a stack trace around the time of the issue. That text is the single most useful thing to share.
  </Step>
</Steps>

## What to include

The more of this you can give, the faster a fix comes.

<CardGroup cols={2}>
  <Card title="Versions" icon="layer-group">
    HotPotato version, server software (Spigot or Paper), and Minecraft version.
  </Card>

  <Card title="What happened" icon="circle-info">
    What you did, what you expected, and what happened instead.
  </Card>

  <Card title="Logs" icon="file-lines">
    Any error or stack trace from the server console, pasted to a paste site.
  </Card>

  <Card title="Config" icon="gear">
    The relevant part of `config.yml`, with passwords removed.
  </Card>
</CardGroup>

<Warning>
  Never paste a real database password. Strip it from `config.yml` before sharing, as covered on the [storage](/configuration/storage) page.
</Warning>

## Where to reach us

<CardGroup cols={2}>
  <Card title="Discord" icon="discord" href="https://discord.arrowtan.cc">
    The main support channel. Join for help, bug reports, and updates.
  </Card>

  <Card title="Website" icon="globe" href="https://arrowtan.cc">
    Latest links and contact options.
  </Card>

  <Card title="BuiltByBit" icon="cart-shopping" href="https://builtbybit.com/resources/hotpotato-round-based-minigame.113401/">
    A plugin page. Get the latest jar and post a review or resource question.
  </Card>

  <Card title="SpigotMC" icon="cart-shopping" href="https://www.spigotmc.org/resources/hotpotato-round-based-minigame.136340/">
    A plugin page. Get the latest jar and post a review or resource question.
  </Card>

  <Card title="Pixeleast" icon="cart-shopping" href="https://pixeleast.com/product/436700-hotpotato-roundbased-minigame">
    A plugin page. Get the latest jar and post a review or resource question.
  </Card>
</CardGroup>

<Note>
  Discord at [discord.arrowtan.cc](https://discord.arrowtan.cc) is the fastest way to reach us.
</Note>